FAQ's
Welcome to Lowpricey! Below you’ll find answers to common questions about orders, shipping, payments, returns, and products. If you need additional help, our support team is always available.
Orders
Q: How do I place an order?
A: Simply browse our store, select your product, and click “Add to Cart.” When ready, proceed to checkout and enter your shipping and payment details to complete your order.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12 hours of placement. After this period, orders may already be processed and cannot be modified.
Q: Will I receive an order confirmation?
A: Yes, you will receive an email confirmation immediately after placing your order.
Q: What if I enter the wrong shipping address?
A: Please contact us as soon as possible. If your order has not been processed, we will help update the address. Once processed or shipped, changes may not be possible.
Payments
Q: What payment methods do you accept?
A: We accept secure payment methods including Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure third-party payment gateways. We do not store full payment card details.
Q: When will I be charged?
A: Your payment is charged at the time your order is placed.
Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 7–12 business days after shipping.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all eligible orders.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
Q: Why is my order delayed?
A: Delays may occur due to carrier operations, weather conditions, or peak seasons. We work with shipping carriers to ensure delivery as quickly as possible.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original condition.
Q: How do I return an item?
A: Please contact us at support@lowpricey.shop with your order details. We will provide return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective or incorrect.
Q: How long does a refund take?
A: Refunds are processed within 10 business days after the returned item is received and approved.
Q: What if I receive a wrong or damaged item?
A: Please contact us within 48 hours of delivery with photos. We will assist with a replacement or refund.
Products
Q: What products do you sell?
A: We specialize in dog-related pet products including toys, collars, leashes, beds, grooming tools, and accessories.
Q: Are your products safe for dogs?
A: Yes, we carefully select products designed for everyday pet use and comfort.
Q: Do you offer products for all dog sizes?
A: Yes, we offer products suitable for small, medium, and large dogs.
Delivery Issues
Q: What if my package is delayed?
A: Delivery delays may occur due to carrier or external factors. Please allow extra time for delivery updates.
Q: What if my package is marked delivered but not received?
A: Please check with your local carrier or neighbors. If the issue continues, contact us and we will assist you in resolving it with the carrier.
Contact & Support
Q: How can I contact you?
Email: support@lowpricey.shop
Phone: +1 323-448-0950
Address: 6588 Karincrest Dr, Liberty Township, OH 45044, USA
Q: What is your response time?
A: We respond within 1–2 business days.
Privacy & Security
Q: Do you protect my personal information?
A: Yes. We use secure systems and trusted providers to protect customer data.
Q: Do you sell customer information?
A: No. We do not sell or share personal information for marketing purposes.
Final Note
We are committed to providing a smooth and trustworthy shopping experience for all pet owners. If your question is not listed here, please feel free to contact our support team anytime.
Thank you for choosing Lowpricey.