Refund policy

Overview

At Lowpricey, we want every customer to feel confident when shopping for their pets. We understand that pet products are purchased with care and expectations for quality, comfort, and usefulness. If there is any issue with your order, we provide a clear and fair return and refund process.

This policy explains when and how returns and refunds are accepted.

Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must meet the following conditions:

• Product must be unused and in original condition
• Item must be returned in original packaging
• All accessories, tags, and components must be included
• Product must not show signs of damage or misuse after delivery

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Situations

We do not accept returns in the following cases:

• Items that have been used or damaged after delivery
• Items returned without original packaging or missing parts
• Return requests made after 30 days of delivery
• Damage caused by improper use or handling by the customer

Return Request Process

To request a return, customers must contact our support team before sending any item back.

Please include the following details:

• Order number
• Product name
• Reason for return
• Clear photos of the item (if applicable)

Once your request is reviewed, we will provide return instructions if the item is eligible.

Refund Process

Once the returned item is received and inspected, refund approval will be processed.

Approved refunds are issued to the original payment method.

Refund processing time:

• Inspection time: 5–7 business days after receiving the return
• Refund processing time: 10 business days after approval

Total refund time may vary depending on your payment provider or bank.

Shipping Costs for Returns

If the return is approved due to a product issue or error on our side, return shipping may be covered or waived.

If the return is due to customer preference (such as change of mind), return shipping costs are the responsibility of the customer.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.

We will review the issue and provide a replacement or refund if eligible.

Contact Information

For any return or refund inquiries, please contact us:

Email: support@lowpricey.shop
Phone: +1 323-448-0950
Address: 6588 Karincrest Dr, Liberty Township, OH 45044, USA